Returns & Refunds

You can return or exchange items within 14 days of delivery. Items must be unworn, unwashed and in their original condition with tags attached.

• Hair accessories and clips, for hygiene reasons (unless faulty)
• Items marked as final sale
• Items that have been worn, washed or damaged after delivery

• Message us on WhatsApp or email us with your order reference and what you'd like to return.
• Bring it to our shop at Comet Mall, 1st floor shop 31, Monrovia Street (near Loita Street, next to Anniversary Towers), Nairobi, or we'll arrange a pick-up in Nairobi; elsewhere we'll advise the best courier option.
• Once we receive and check the item, we'll process your exchange or refund.

Approved refunds are sent to your original payment method (M-Pesa or card) within 7 working days of receiving the item. Card refunds can take a few extra days to appear depending on your bank.

Size exchanges are free. For change-of-mind returns, the original delivery fee is not refundable and a return delivery fee may apply.

If something arrives damaged, faulty or isn't what you ordered, tell us within 48 hours of delivery with a photo. We'll replace it or refund you in full, including delivery — no questions asked.